Collab is a dynamic company founded in 2003 by experienced call center technology professionals that is part of Novabase IT group (the biggest IT group in Portugal with more than 2200 employees).

We are a fast growing enterprise with customers in 30 countries on 4 continents and a portfolio of products based on future proof technology and therefore, we are riding the wave of the Next Generation IP Contact Centers.

All our products are carrier grade and can be offered in premises based, cloud, hosted or co-sourcing models, with a reduced total cost of ownership when compared to legacy applications.

In Focus

Join Collab World Tour 2015.

Collab has just released OneContact v2.5
More information here.

Keep up to date about our vision of the new trends and developments in the Contact Center industry.



OneContact is the IP-based Multimedia Contact Center solution that offers full contact management across voice.

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OneWorkforce offers contact centers a complete, web-based, workforce management (WFM) suite with stunning user interfaces.

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OnePBX is a powerful Multi-tenant SIP based IP PBX solution that provides flexibility and easy browser based management of all tenants’ specific configurations.

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Whiteboard Animations

Take a look at Collab's whiteboard animations explaining several OneContact features.

Recording Ecosystem + Quality Monitoring + E-Learning -> click here

Integration with Social Networks -> click here

Customer Interaction Hub -> click here

Mobility suite for customers, agents and supervisors -> click here