TRENDS WITH COLLAB & MICROSOFT
CONTACT CENTER SOFTWARE
Customer engagement made easy
Collab empowers businesses of all sizes with solutions that revolutionize CX.
Powered by Artificial Intelligence
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We provide innovative award-winning platforms
Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners
Customers worldwide
Partners in 40 countries
Collab Engineers
Certified consultants
Sectors that trust us
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Next generation Cloud Contact Center powered by AI
- Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
- WebRTC based, available in any browser
- Self-service via IVR and Bots
- Advanced Reporting features in real time
- Quality monitoring with Speech Analytics
- Voice & Screen Recording
- Intelligent routing
CIH & CRM Connectors
We integrate seamlessly with leading CRM solutions.
You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.
CIH & CRM Connectors
We integrate seamlessly with leading CRM solutions.
You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.
Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.
Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.
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Avenida D João II, nº 51 - Bloco B, 2nd floor C
1990-085, Lisbon , Portugal
PT +351 210 927 840
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