Contact Center Software
Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Engage customers where they are
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Resolve customers issues quickly & easily
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Foster strong & trusty relationships
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Turn data into powerful insights
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Empower your agents
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Empowering businesses alongside a solid network of partners
Years of
Experience
Customers
Worldwide
Partners in
40 countries
Collab
Engineers
Certified
Consultants
Companies that trust Us
Customers Stories
“The implementation of Collab’s OneContact has simplified citizen service management. The ability to unify multiple channels has allowed us to personalize our routing strategies towards improving the service to the citizens of the province of Mendoza.”
Carina Rosas, Directora de Atención y Gestión Ciudadana, Gob Mendoza
“The UX of this new technology ensures seamless, customer-focused interactions that have improved efficiency levels ever since.”
Gabriel Acuña, Personal Lines, Agents & SME Director, Aon
“OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics while maintaining the same staff. In addition, the scalability and constant updating that the cloud platform offers has been fundamental for our continuous growth and adaptability in a constantly changing market.”
Daniel Iglesias, Relationship Leader, Seguros Sura Argentina
“With GCC powered by Collab, SFR Business is now perfectly armed to take on the challenges of the Customer Relationship market in France!”
Patrick Pouliquen, Responsable marketing offres Relation Client, SFR Business
“The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective.”
Aleksander Wiercinski, ex-CEO, Cludo
“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support”
Bruce von Maltitz, MD at 1Stream
“With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout.”
António Veiga, Head of Contact Center at Vodafone
“With the successful PBX migration to IP we have increased efficiency by more than 50%”
Jakub Molek, Intrum Justitia expert
“Edenred and Collab has been a very happy partnership. For the sales team, the efficiency and speed of the sale increased. The Collab team has given a spectacular response throughout the implementation and facilitated the adaptation when changing tools”
João Piaguaçu Corrêa, IT & Operations Director, Edenred
News & Updates
Optimizing Your Contact Center With Managed Services
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Live Agent Assistance: Empowering Agents to Build Meaningful Connections
While chatbots and automated systems handle routine inquiries efficiently, they lack the human...
5 Benefits of Using Agent Scripts in Contact Centers
The benefits of adopting agent scripts in contact centers are multiple. Agent scripting allows...
