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Co-financed by

 

Your partner in

CONTACT CENTER SOFTWARE

Customer engagement made easy

Collab empowers businesses of all sizes with solutions that revolutionize CX.

Powered by Artificial Intelligence

We provide innovative award-winning platforms

Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners

Customers worldwide

Partners in 40 countries

Collab Engineers

Certified consultants

 Download our institutional brochure

Next generation Cloud Contact Center powered by AI

  • Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
  • WebRTC based, available in any browser
  • Self-service  via IVR and Bots
  • Advanced Reporting features in real time
  • Quality monitoring with Speech Analytics
  • Voice & Screen Recording 
  • Intelligent routing 

CIH & CRM Connectors

We integrate seamlessly with leading CRM solutions.

You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.

OneContact Flows

Design IVRs easily with this intuitive and graphic tool, guaranteeing the best customer experience throughout each touchpoint of the interaction
It can be empowered with Artificial Intelligence for flows with self learning capabities.

Artificial Inteligence

Rely on the possibilities of AI to boost CX. Analyse recordings and speech to extract valuable insights with Sentiment Analysis. Empower your agents with our intelligent Live Agent Assistant.

CIH & CRM Connectors

We integrate seamlessly with leading CRM solutions.

You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.

OneContact Flows

Design IVRs easily with this intuitive and graphic tool, guaranteeing the best customer experience throughout each touchpoint of the interaction
It can be empowered with Artificial Intelligence for flows with self learning capabities.

Artificial Inteligence

Rely on the possibilities of AI to boost CX. Analyse recordings and speech to extract valuable insights with Sentiment Analysis. Empower your agents with our intelligent Live Agent Assistant.

A NEW WAY TO MANAGE YOUR CORPORATE
UNIFIED COMMUNICATIONS

Worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants.

Available anywhere

WITH AUTO-ATTENDANTS

QUICK SETUP

 REINVENTING THE CONTACT CENTER OPERATION

Challenges employees in their daily job through a series of interactive gaming experiences aiming to boost motivation, improve performance and skills. Agents become players, awarded by their progress and achievements, in an appealing and fun working environment, while learning and meeting your company goals. It can be integrated with third party contact center solutions.

Boost performance

Identify top talent

Improve engagement

WORKFORCE MANAGEMENT & PLANNING MADE EASY

OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity. Schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs. Use automatic forecasts to plan your staffing effortlessly.

Operational efficiency

Reporting features

Fully integrable with third party

Sectors that trust Us

Retail

Tourism

Telcos

Banking

Health

Insurance

Retail

Tourism

Telecos

Banking

Health

Insurance

Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.

 

Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.

 

Request a Demo

Contact us for more information

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HEADQUARTERS

Av. D. João II, N. 43, 4th floor, Parque das Nações

1990-084 Lisbon, Portugal

PT +351 210 927 840 

UK +44 2037 501244

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