Your partner in
CONTACT CENTER SOFTWARE
Customer engagement made easy
Collab empowers businesses of all sizes with solutions that revolutionize CX.
Powered by Artificial Intelligence
We provide innovative award-winning platforms
Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners

Customers worldwide

Partners in 40 countries

Collab Engineers

Certified consultants


Next generation Cloud Contact Center powered by AI
- Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
- WebRTC based, available in any browser
- Self-service via IVR and Bots
- Advanced Reporting features in real time
- Quality monitoring with Speech Analytics
- Voice & Screen Recording
- Intelligent routing
A NEW WAY TO MANAGE YOUR CORPORATE
UNIFIED COMMUNICATIONS
Worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants.

Available anywhere

WITH AUTO-ATTENDANTS

QUICK SETUP
REINVENTING THE CONTACT CENTER OPERATION
Challenges employees in their daily job through a series of interactive gaming experiences aiming to boost motivation, improve performance and skills. Agents become players, awarded by their progress and achievements, in an appealing and fun working environment, while learning and meeting your company goals. It can be integrated with third party contact center solutions.

Boost performance

Identify top talent

Improve engagement
WORKFORCE MANAGEMENT & PLANNING MADE EASY
OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity. Schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs. Use automatic forecasts to plan your staffing effortlessly.

Operational efficiency

Reporting features

Fully integrable with third party
Sectors that trust Us

Retail

Tourism

Telcos

Banking

Health

Insurance
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Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.

Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.
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1990-084 Lisbon, Portugal
PT +351 210 927 840
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