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Top 9 must haves for cloud contact center transition 

 

CONTACT CENTER SOFTWARE

Customer engagement made easy

Collab empowers businesses of all sizes with solutions that revolutionize CX.

Powered by Artificial Intelligence

Co-financed by

We provide innovative award-winning platforms

Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners

Customers worldwide

Partners in 40 countries

Collab Engineers

Certified consultants

Sectors that trust us

 Download our institutional brochure

Next generation Cloud Contact Center powered by AI

  • Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
  • WebRTC based, available in any browser
  • Self-service  via IVR and Bots
  • Advanced Reporting features in real time
  • Quality monitoring with Speech Analytics
  • Voice & Screen Recording 
  • Intelligent routing 

CIH & CRM Connectors

We integrate seamlessly with leading CRM solutions.

You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.

OneContact Flows

Design IVRs easily with this intuitive and graphic tool, guaranteeing the best customer experience throughout each touchpoint of the interaction
It can be empowered with Artificial Intelligence for flows with self learning capabities.

Artificial Intelligence

Rely on the possibilities of AI to boost CX. Analyse recordings and speech to extract valuable insights with Sentiment Analysis. Empower your agents with our intelligent Live Agent Assistant.

CIH & CRM Connectors

We integrate seamlessly with leading CRM solutions.

You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.

OneContact Flows

Design IVRs easily with this intuitive and graphic tool, guaranteeing the best customer experience throughout each touchpoint of the interaction
It can be empowered with Artificial Intelligence for flows with self learning capabities.

Artificial Inteligence

Rely on the possibilities of AI to boost CX. Analyse recordings and speech to extract valuable insights with Sentiment Analysis. Empower your agents with our intelligent Live Agent Assistant.

Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.

 

Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.

 

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Contact us for more information

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1990-085, Lisbon , Portugal

PT +351 210 927 840 

UK +44 2037 501244

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