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CONTACT CENTER SOFTWARE
Customer engagement made easy
Collab empowers businesses of all sizes with solutions that revolutionize CX.
Powered by Artificial Intelligence
We provide innovative award-winning platforms
Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners
Customers worldwide
Partners in 40 countries
Collab Engineers
Certified consultants
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Next generation Cloud Contact Center powered by AI
- Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface
- WebRTC based, available in any browser
- Self-service via IVR and Bots
- Advanced Reporting features in real time
- Quality monitoring with Speech Analytics
- Voice & Screen Recording
- Intelligent routing
CIH & CRM Connectors
We integrate seamlessly with leading CRM solutions.
You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.
CIH & CRM Connectors
We integrate seamlessly with leading CRM solutions.
You can also use our Customer Interaction Hub, an omni-channel contact management system, with the interaction history for every client.
A NEW WAY TO MANAGE YOUR CORPORATE
UNIFIED COMMUNICATIONS
Worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants.
Available anywhere
WITH AUTO-ATTENDANTS
QUICK SETUP
REINVENTING THE CONTACT CENTER OPERATION
Challenges employees in their daily job through a series of interactive gaming experiences aiming to boost motivation, improve performance and skills. Agents become players, awarded by their progress and achievements, in an appealing and fun working environment, while learning and meeting your company goals. It can be integrated with third party contact center solutions.
Boost performance
Identify top talent
Improve engagement
WORKFORCE MANAGEMENT & PLANNING MADE EASY
OneContact Workforce Optimization is a management suite designed to manage the day to day activities of the contact center’s while enhancing its productivity. Schedule timetables, breaks and vacations intelligently, ensuring more efficiency with less costs. Use automatic forecasts to plan your staffing effortlessly.
Operational efficiency
Reporting features
Fully integrable with third party
Sectors that trust Us
Retail
Tourism
Telcos
Banking
Health
Insurance
Retail
Tourism
Telecos
Banking
Health
Insurance
highlights
EVENTS
news
webinar
case study
highlights
Cloud computing platform with an Artificial Intelligence engine that will support new functions in a Contact Center. A reinforcement in research, technological development and innovation.
Platform for Tourism agents that allow the reinforcement of their support services to tourists through GeoGamification, integrated with multimedia Contact Center.
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HEADQUARTERS
Av. D. João II, N. 43, 4th floor, Parque das Nações
1990-084 Lisbon, Portugal
PT +351 210 927 840
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