Smarter contact center software. Designed for people, powered by AI.

Unify voice, chat, WhatsApp, and social in one platform.
Deploy in the cloud, on-prem, or hybrid.

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The Problem

Most platforms are built for systems, not people.

Agents jump between tools. Customers repeat themselves.
And when it’s time to adapt, you’re locked in. Complex platforms create friction where there should be flow.

More clarity.
Less Chaos.

We know that every business is unique. With Collab, you have the flexibility to run your contact center your way—whether in the cloud, on-premises, or a blend of both. Every channel connects in one seamless platform, and our AI enhances your workflows without getting in the way, allowing your team to focus on what matters most: your customers. This is AI, powered by people.

What Our Clients Think

Customer Approvals

"The implementation of Collab's OneContact has simplified citizen service management. The ability to unify multiple channels has allowed us to personalize our routing strategies towards improving the service to the citizens of the province of Mendoza."

Carina RosasDirectora de Atención y Gestión Ciudadana, Gob Mendoza

"The UX of this new technology ensures seamless, customer-focused interactions that have improved efficiency levels ever since."

Gabriel AcuñaPersonal Lines, Agents & SME Director, Aon

"OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics while maintaining the same staff. In addition, the scalability and constant updating that the cloud platform offers has been fundamental for our continuous growth and adaptability in a constantly changing market."

Daniel IglesiasRelationship Leader, Seguros Sura Argentina

"Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support"

Bruce von MaltitzMD at IStream

"With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout."

António VeigaHead of Contact Center at Vodafone

Our Tools

Built to work from day one, flexible enough to grow

Every part of the Collab suite is designed to plug in seamlessly. Use it all or start with what makes sense now. Either way, the core is already there.

Omnichannel & Telephony

Keep every channel connected, from voice to WhatsApp, with no context lost.

OneContact CC – The core contact center platform that routes and manages interactions across all channels.

OneContact PBX – Enterprise-grade voice infrastructure for inbound and outbound calling.

Nubitalk Cloud – A cloud-native version of OneContact CC, designed for modern CCaaS deployments.

AI & Automation

Automate where it makes sense. Assist where it matters.

Agent Assist – Real-time support for agents, offering answers and suggestions without interrupting the conversation.

Voice and Chat Bots – Handle common questions, collect info, and free up human agents for complex tasks.

Flows – Visual tool to build customer journeys and automate backend processes.

Sentiment Detection – Understand how customers feel and adapt responses in real time.

Analytics & Reporting

Turn insights into action with performance and behaviour analytics.

OneContact Data Studio – Custom dashboards and real-time reporting to monitor KPIs and trends.

Speech Analytics – Analyze voice interactions to surface insights, spot issues, and improve quality.

Quality Monitoring – Track agent performance with scoring, reviews, and coaching workflows.

CIH (Customer Interaction Hub) – Centralizes all customer interaction data to streamline reporting and orchestration.

Agent Productivity

Tools that support focus, motivation, and performance.

Gamification – Drive engagement and results through goals, rewards, and team challenges.

Workforce Optimization – Forecast, schedule, and balance workloads across your teams.

Agent Scripting – Guide agents step by step with dynamic scripts that adapt to the conversation.

Integrations & Ecosystem

Designed to fit right in, not stand alone.

CRM Connectors – Integrate with Salesforce, Microsoft Dynamics, and other platforms to unify customer context and drive smoother workflows.