We are

A Contact Center Provider that delivers
digital transformation to Contact Centers of all sizes

We are a Contact Center company focused on innovation. Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP based, without any PBX, for large-scale organizations. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government.

Pedro Quintas, founder & member of the board at Collab

Collab was founded with a clear strategy:

disruptive innovation in enterprise grade contact centers, through new architectures and business models. Today, with the advances in cloud computing and AI, our vision is more alive than ever. 

Why other businesses trust Collab

Innovation

Turn modern technology into revelant and useful contact center features.

Support

In-house platform development.

Expertise

Customers and Offices spread across 4 continents.

Recognition

Considered a Visionary by Gartner

Ecosystem

Off-the-shelf integrations with leading business applications.

Collab

Value proposition

Advanced Contact center ecosystem

Next generation contact center suite, including AI-powered Sentiment Analysis and Bot Flows.
WebRTC based Agents working from anywhere, powered by Workforce Optimization and Gamification strategies.

Flexible deployment options

Contact Center and Unified solutions available on Cloud, Private Cloud and On-Premises.

Partner Centric Model

We follow an indirect sales strategy with worldwide partners that add their expertise and local knowledge to our solutions. All our products can be cobranded and tailored to your local market needs.

FAQ

Frequently Asked Questions About Collab 

How can I become a partner?

Collab provides access to the tools and resources required to help you achieve business results, fuel innovation and train your team. To know more about our partners program and enroll, visit this page .

How can I see a demo of your product?

We´d love to walk you through how our solutions can help you reach your goals. Get in touch with us to schedule a demonstration right away. 

Where is your office located?

Our HQ are in Lisbon, Portugal. We have offices in Brasil, Mexico, Colombia and Belgium. Check out the contacts and locations here

What is the difference between OneContact and Nubitalk?

Our ecosystem of products has the brand name OneContact for each product: OneContact CC, OneContact PBX, and so on. You can use our products whether on-premises (installed in your machines) or use a private or public cloud to free yourself from the maintenance and installation. Nubitalk is the name of our cloud and you can get to know it better here 

How can I work at Collab?

Unleash your talent and join a software house that is redefining Customer Experience around the world! Consult our LinkedIn and careers page to know about current vacancies and send us your CV. 

 

Do you have a Youtube Channel or Facebook?

We certainly do! Follow us to stay tuned about our updates. You can find us on Facebook, Twitter, LinkedIn and YouTube 

 

What is CollabXperience?

CollabXperience is an annual two-day event, exclusive for partners and selected clients. It’s filled with conferences and activities to encourage contributions, connect perspectives, share experiences and provide insights. Find out about the latest edition highlights in this video https://www.youtube.com/watch?v=loY2wsqQVv4 

 

Request a Demo

Contact us for more information

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HEADQUARTERS

Av. D. João II, N. 43, 4th floor, Parque das Nações

1990-084 Lisbon, Portugal

PT +351 210 927 840 

UK +44 2037 501244

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