Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance.
Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is implemented, and the agents get a standardized, easy and quick guide to complete.
Power Up your Campaigns
The script guides the agent through the conversation, providing the right prompts at the right time. As a result, agents can handle both inbound and outbound calls easily, require less training, the average call time decreases, and your contact center can provide cohesive and excellent customer service.
Wide range of components
Includes text field, text area, number, checkbox, password fields and more.
Personalize with elements like columns, headers, tables and HTML
Flexible to your needs
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