agent scripting

Complete your contact center suite with Agent Scripting!

Setup agents for success with scripts to guide them through each step of the conversation.

Empowering Agents

Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. 

Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is implemented, and the agents get a standardized, easy and quick guide to complete. 

Power Up your Campaigns 

The script guides the agent through the conversation, providing the right prompts at the right time. As a result, agents can handle both inbound and outbound calls easily, require less training, the average call time decreases, and your contact center can provide cohesive and excellent customer service.

agent-scripting

Wide range of components

Includes text field, text area, number, checkbox, password fields and more.

Custom Layout

Personalize with elements like columns, headers, tables and HTML

Flexible to your needs

Configure integrations points easily, create subscripts, and use the Javascript autocomplete to perform customization to the needs of your business.

Why choose OneContact Agent Scripting?

Consistency of service provided

The usage of campaign scripts ensures that your customers benefit from a similar experience through the interactions, driving a cohesive service for any brand. As a result, customer satisfaction metrics and loyalty rise.

Reduces agent training

Scripts make life easier for agents. They don’t need to find what to say and can focus on how to provide the best service for customers. Training and learning are greatly reduced, since the script can guide each conversation step by step.

Decrease of call resolution time and average call time

Contact Center KPIs benefit from strategic scripts that save the customer’s time and decrease the call duration. Because the agents have everything at hand, the interaction is handled fast and the issues are quickly solved.

Consistency of service provided

The usage of campaign scripts ensures that your customers benefit from a similar experience through the interactions, driving a cohesive service for any brand. As a result, customer satisfaction metrics and loyalty rise.

Reduces agent training

Scripts make life easier for agents. They don’t need to find what to say and can focus on how to provide the best service for customers. Training and learning are greatly reduced, since the script can guide each conversation step by step.

Decrease of call resolution time and average call time

Contact Center KPIs benefit from strategic scripts that save the customer’s time and decrease the call duration. Because the agents have everything at hand, the interaction is handled fast and the issues are quickly solved.

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