You are probably unsure whether artificial intelligence (AI) fits your business or not. And you might be concerned about the high cost of its development and implementation. However, a long-term goal that should not be ignored is the reduction in costs that may result from applying AI to specific parts of processes and tasks. So, yes, AI can reduce business costs, and we’re here to tell you how!
1. With chatbots, you spend less time handling customer inquiries
AI-based chatbots can help customer support teams in many sectors, enabling businesses to provide 24/7 customer care, and assisting clients with a range of issues.
Chatbots use Natural Language Processing (NLP) to understand customers’ issues and present them with the right information about the company’s products and services. Most of the times, this allows many queries to be resolved without human interaction.
Client Service Representatives (CSRs) can turn their attention to other critical business tasks if they spend less time handling customer inquiries – saving your firm time and money.
2. AI automates recruiting and hiring processes
AI has been used for years by HR specialists to enhance hiring processes. AI-powered technology can scan CVs for keywords, which is a very typical practice in many HR departments across multiple industries. This makes the whole process of finding the perfect applicant a lot easier and less expensive.
According to Gartner, 2022, 47% of companies will use AI to improve employee experience, save costs, and make data-driven choices.
3. Cybersecurity procedures with less need for IT specialists
Digital transformation comes with the need to implement effective cybersecurity management strategies. When combining cybersecurity with Artificial Intelligence, your company can avoid possible threats and attacks. AI analyzes typical patterns and behaviors on a company’s software or app. In case something unusual occurs, AI will respond rapidly and eliminate the threat. Using AI in cybersecurity saves organizations money by decreasing the need for IT specialists.
4. Minimizing the errors with AI
We all know that errors can cost your business a lot of money and even delay the release date of your products. AI is used in process automation and business logic codification and, as a result, the chance of human mistakes decreases significantly. This means that Artificial Intelligence helps you increase your company’s productivity and efficiency by reducing the number of errors.
5. Automation processes won’t require human intervention
With the help of artificial intelligence, you can automate and optimize certain spheres of the business. Today, companies are taking the most advantage of the rise of AI in automation, which allows the process of certain tasks without human intervention.
Industries like retail, hospitality, financial, and others run huge process automation 24/7. In that case, AI can keep such processes effectively and it helps to increase the chances of conversion.
When AI is properly integrated (and due to its huge potential power), its technology complements the human contact center. But AI is not only a possibility to reduce costs in your business – it also enhances the customer experience! Know more here about the benefits of AI in contact centers!