What’s new in OneContact Agent?

What’s new in OneContact Agent?

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! What’s new in OneContact Agent? At Collab, our motto is to not only offer a better customer experience but also provide the most suitable digital tools and features...
7 ways Agent Scripting can boost your business CX

7 ways Agent Scripting can boost your business CX

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The telecommunication industry plays a crucial role in our everyday lives, allowing us to be permanently connected. To excel in customer engagement efficiency should...
The 3 keys of Big Data to Boost Call Center Efficiency

The 3 keys of Big Data to Boost Call Center Efficiency

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The customer service industry has been changing to place the customer in the first place. In this evolution, Big Data for contact centers plays a major role –...