Give customers the info they need when they need it
Feed your automation bots with all they need to provide complete customer support through all touchpoints
The BotExpert allies Collab’s contact center technology to WDS knowledge-base. It’s a turn key solution for customer support – thanks to the complete and up to date knowledge hosted by WDS, your bots are ready to roll!
BotExpert enables customer support for all device related questions.
Our technology uses NLP (natural language processing) to understand customers intents and guide the interaction, providing device information and troubleshooting .
Watch it in action
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