Your guide to improving the top 5 Call Centers’ KPIs

Your guide to improving the top 5 Call Centers’ KPIs

Most supervisors and managers keep track of so many KPIs that it ends up being overwhelming. It is essential to keep in mind the top metrics that should be considered in Call Centers and how they can be improved. We have taken the time to present you with a simple and...
Cloud Contact Center Vs On-prem Solutions

Cloud Contact Center Vs On-prem Solutions

We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...
How social media supports the CX

How social media supports the CX

Today, customer experience provides a holistic experience – both online and offline. Companies are not only realizing the importance and potential of improving their CX, but also the fact that social media supports it. We can define customer experience by the number...