All, Highlight, What's New
A gamification experience is described by bringing game dynamics into the workplace, making employees’ work funnier. In a contact center, agents see their work become more exciting by playing a variety of games that may take into consideration several indicators, such...
All, Highlight, What's New
Sustainability has already become a central topic for businesses across the world. Cloud computing is allowing contact centers to go greener, and this is the time we should leverage the benefits of today’s technology in order to improve sustainability and reduce our...
All, Highlight, What's New
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It should be considered as an option for contact center high performance teams – as effectively managing a contact center is a critical element in providing the experience...
All, Highlight, What's New
Skills-based routing aims to make customer service more efficient and assertive, bringing the right person at the right time to answer your customer’s needs. Looking at a basic call routing procedure, omnichannel routing (contacts distribution process) works just like...
All, Highlight, What's New
A cloud-based solution may surprise you with some great advantages. Setting up an on-premises contact center catered to your business can be expensive. It can also become outdated, especially if you have a remote workforce. Know why you should consider a cloud contact...
All, Highlight, What's New
Far are the days a company only focused on making a sale without thinking about the whole customer experience. Customer service is about caring and making sure the customer is satisfied, not only with their purchase, but also with the way they feel throughout the...
