Case Study 1Stream

Case Study 1Stream

“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support” Bruce von Maltitz, MD at 1Stream – Summary 1Stream needed to find a...
Have you tried Skills Based Routing?

Have you tried Skills Based Routing?

Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing.  Now, let’s see how does skills based routing works. By...
Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry. This trend manifests itself in different ways. Some are embedded deep in the intelligence of the system, some are customer-facing in the form of bots that help human...
eBook Customer Journey Trends

eBook Customer Journey Trends

Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! Customer Journey Trends Ebook This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the...