by Collab | Jul 15, 2020 | All, Customer Stories
“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support” Bruce von Maltitz, MD at 1Stream – Summary 1Stream needed to find a...
by Collab | Jun 26, 2020 | All, What's New
Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing. Now, let’s see how does skills based routing works. By...
by Collab | Jun 25, 2020 | All, What's New
Artificial intelligence technologies are the next wave of innovation in the contact center industry. This trend manifests itself in different ways. Some are embedded deep in the intelligence of the system, some are customer-facing in the form of bots that help human...
by Collab | Jun 25, 2020 | All, eBooks & Guides
Showcasing the next generation Contact Center features with a story Collab invites you to embark on a customer experience journey! Customer Journey Trends Ebook This eBook portraits a client’s journey throughout the several customer care channels. It illustrates the...
by Collab | Jun 25, 2020 | All, What's New
There’s a lot to talk about on Self Service Customer Support. Some say it’s a buzz word or a short trend on CX. At Collab, we believe that Self Service Customer Support is an empowering and growing tendency that provides an array of benefits for the...
by Collab | Jun 3, 2020 | All, Webinars, What's New
Successful companies ally powerful contact center software within their CRM. The potential of having them integrated instead of using each one as a stand-alone solution is huge. On top of it, the Robotic Process Automation powered by Dynamics opens new doors to...
