The 5 Call Centers KPIs that you should be tracking

The 5 Call Centers KPIs that you should be tracking

Choosing the important metrics in a plethora of KPIs and indicators can be overwhelming. As a result, most supervisors and managers keep track of a handful of KPIs and focus solemnly on their variances. Indicators are important and insightful, but they give you a...
Types of Dialers for Call Centers

Types of Dialers for Call Centers

For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers and understand which...