Customer Stories Archives

Case Study: Hearing-Impaired Community

Customers with disabilities are simply customers, who also may have to interact with a company or brand and see their queries resolved. Summary Customers with disabilities are simply: customers, who also may have to interact with a company or brand and see their...

Celebrating Collab’s journey with Vodafone at the Arch Summit

All, Customer Stories, Events, Highlight, What's New

Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became our very first customer and a crucial vector for product development and roadmap. We could never miss one of Europe’s leading tech events, powered by Vodafone! Collab’s...

Case Study – SFR Business launches Global Contact Center

All, Customer Stories

“With GCC powered by Collab, SFR Business is now perfectly armed to take on the challenges of the Customer Relationship market in France!” Patrick Pouliquen, Responsable marketing offres Relation Client, SFR Business M Kindly note that this page was...

CLUDO – CASE STUDY

All, Customer Stories

“The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective.” Aleksander Wiercinski, CEO, Cludo M Kindly note that this page was translated...

Case Study 1Stream

All, Customer Stories

“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support” Bruce von Maltitz, MD at 1Stream M Kindly note that this page was...

Case Study Vodafone – Gamification

All, Customer Stories

“With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout.” António Veiga, Head of Contact Center at Vodafone M Kindly note that this page was...