Case Study: Hearing-Impaired Community

Case Study: Hearing-Impaired Community

Customers with disabilities are simply customers, who also may have to interact with a company or brand and see their queries resolved. Summary Customers with disabilities are simply: customers, who also may have to interact with a company or brand and see their...
CLUDO – CASE STUDY

CLUDO – CASE STUDY

“The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective.” Aleksander Wiercinski, CEO, Cludo M Kindly note that this page was translated...
Case Study 1Stream

Case Study 1Stream

“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support” Bruce von Maltitz, MD at 1Stream M Kindly note that this page was...
Case Study Vodafone – Gamification

Case Study Vodafone – Gamification

“With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout.” António Veiga, Head of Contact Center at Vodafone M Kindly note that this page was...