All, Highlight, What's New
In today’s fast-paced world, customer service is more important than ever. Customers expect instant support and immediate responses to their queries. With the advent of Artificial Intelligence (AI), companies are transforming their contact centers to improve CX...
All, Highlight, What's New
For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers for call centers and...
All, Highlight, What's New
Social media has become an integral part of our daily lives, and it has also transformed the way businesses interact with their customers. Customers now expect a seamless and personalized experience across all channels, including social media. Today, we talk about how...
All, Highlight, What's New
Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact centers. By integrating CRM software with contact center platforms, contact centers gain access to a wealth of customer data, that can be used to deliver superior...
All, Highlight, What's New
Employee engagement is a critical aspect of workforce optimization that can significantly impact an organization’s overall performance and productivity. Today, we’ll let you know some of the ways in which WFO boosts employee engagement. Engaged employees...
All, Highlight, What's New
Contact centers are key for utilities and energy providers. These centers are expected to offer top-notch customer service with little to no downtime. Their customer experience (CX) is a key differentiator, with self-service options such as virtual assistants and 24/7...
