All, Highlight, What's New
We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...
All, Highlight, What's New
The importance of providing excellent customer service is unquestionable. The pressure companies feel to offer better customer support every day is increasing and customers’ expectations must be met. Using chatbots in customer service has been a widely used tool to...
All, eBooks & Guides, Highlight
This eBook portrays the 5 important steps to have in mind when considering launching a contact center. It reveals elements that should be analyzed and some add-ons that should be considered in order to boost your contact center’s performance and productivity. Some of...
All, eBooks & Guides, Highlight
M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! -WHITEPAPER REFRAMING CX IN FINANCE Contact centers in banking, fintech & insurance The financial vertical, including insurance companies, is leading many...
