CX: una nueva realidad

CX: una nueva realidad

Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
Contact Centers in the healthcare industry

Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
Understanding the top benefits of IVR

Understanding the top benefits of IVR

Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The system can have basic interactions with customers via voice or dialing, without the need for human interaction. But what are the benefits of IVR? What is IVR? When...