Cloud Contact Center Vs On-prem Solutions

Cloud Contact Center Vs On-prem Solutions

We know that there are several differences between on-prem solutions and a cloud environment. Each organization must weigh the pros and cons before deciding which one will be the perfect fit. In this article, we show you some key topics to consider when choosing the...
How social media supports the CX

How social media supports the CX

Today, customer experience provides a holistic experience – both online and offline. Companies are not only realizing the importance and potential of improving their CX, but also the fact that social media supports it. We can define customer experience by the number...
Dive into the benefits of Gamification!

Dive into the benefits of Gamification!

Mixing game mechanics with work makes boring tasks more interesting, boosting employee’s productivity. The benefits of gamification are multiple, from training methods to meeting the business goals! Are you ready to meet them? 1. Fasters skill training Gamification...
What are Managed Services for Contact Centers?

What are Managed Services for Contact Centers?

A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....