7 ways Agent Scripting can boost your business CX

7 ways Agent Scripting can boost your business CX

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The telecommunication industry plays a crucial role in our everyday lives, allowing us to be permanently connected. To excel in customer engagement efficiency should...
The 3 keys of Big Data to Boost Call Center Efficiency

The 3 keys of Big Data to Boost Call Center Efficiency

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The customer service industry has been changing to place the customer in the first place. In this evolution, Big Data for contact centers plays a major role –...
Millennials and Brands: How to Appeal and Communicate

Millennials and Brands: How to Appeal and Communicate

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people,...
What’s new in Microsoft Dynamics 2021

What’s new in Microsoft Dynamics 2021

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! Microsoft Dynamics 365 is a powerful CRM and a leading platform in the industry. Companies can integrate OneContact CC contact center software with Dynamics to sync...