What's New Archives

What’s new in OneContact Agent?

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! What’s new in OneContact Agent? At Collab, our motto is to not only offer a better customer experience but also provide the most suitable digital tools and features...

7 ways Agent Scripting can boost your business CX

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M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The telecommunication industry plays a crucial role in our everyday lives, allowing us to be permanently connected. To excel in customer engagement efficiency should...

Collab awarded ISV Partner of the Year Award by Microsoft

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M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! Partner of the Year Awards Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal. The Microsoft Partner of the Year Awards acknowledges...

The 3 keys of Big Data to Boost Call Center Efficiency

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M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! The customer service industry has been changing to place the customer in the first place. In this evolution, Big Data for contact centers plays a major role –...

Top 9 must haves for cloud contact center transition

All, eBooks & Guides, Highlight, What's New

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! Hundreds of clients trust Nubitalk, a cloud contact center solution designed to make business of all sizes thrive in customer experience. 1. Omnichannel Successful...

Millennials and Brands: How to Appeal and Communicate

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M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people,...