OneContact CC, fully compatible with Citrix

Our contact center software, OneContact CC, is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready. This integration allows Contact Centers who rely on Citrix for their virtualization needs to rest...
PBX app redesign, CIH new features & more

PBX app redesign, CIH new features & more

Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign...
Have you tried Skills Based Routing?

Have you tried Skills Based Routing?

Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing.  Now, let’s see how does skills based routing works. By...
Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry. This trend manifests itself in different ways. Some are embedded deep in the intelligence of the system, some are customer-facing in the form of bots that help human...