All, Highlight, What's New
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
All, Highlight, What's New
A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
All, Highlight, What's New
The evolution of technology has been significant in the past few years, and that can also be witnessed in the contact center industry. Customer experience (CX) and employee experience (EX) are keys to success, and leaders are now focusing on the best way to use...
All, Highlight, What's New
Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic to us, allowing us to react on instinct, respond with empathy, and connect with the other person—contributing to a flawless customer experience. Now, the question is:...
All, Customer Stories, Events, Highlight, What's New
Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became our very first customer and a crucial vector for product development and roadmap. We could never miss one of Europe’s leading tech events, powered by Vodafone! Collab’s...
All, Highlight, What's New
Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The system can have basic interactions with customers via voice or dialing, without the need for human interaction. But what are the benefits of IVR? What is IVR? When...
