Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign...
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the benefits of cloud computing when compared to traditional data centers. In fact, the cloud has impressive sustainability benefits. The cloud is driving more sustainable...
Google Cloud powers AI Collab Contact Center solutions The goal is to leverage artificial intelligence technologies The software house Collab has been expanding its international presence with OneContact CC, a cloud contact center suite designed to boost customer...
Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing. Now, let’s see how does skills based routing...
Artificial intelligence technologies are the next wave of innovation in the contact center industry. This trend manifests itself in different ways. Some are embedded deep in the intelligence of the system, some are customer-facing in the form of bots that help human...
There’s a lot to talk about on Self Service Customer Support. Some say it’s a buzz word or a short trend on CX. At Collab, we believe that Self Service Customer Support is an empowering and growing tendency that provides an array of benefits for the...
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