Top 8 reasons to move your contact center to the cloud

Top 8 reasons to move your contact center to the cloud

As the global cloud delivery model matures, a massive shift is happening in the contact center industry. Companies of all sizes are moving their Contact Centers from on-premises, legacy solutions, to cloud-based platforms – and analysts predict it will only get bigger...
The 5 Call Centers KPIs that you should be tracking

The 5 Call Centers KPIs that you should be tracking

Choosing the important metrics in a plethora of KPIs and indicators can be overwhelming. As a result, most supervisors and managers keep track of a handful of KPIs and focus solemnly on their variances. Indicators are important and insightful, but they give you a...