How social media supports the CX

How social media supports the CX

Today, customer experience provides a holistic experience – both online and offline. Companies are not only realizing the importance and potential of improving their CX, but also the fact that social media supports it. We can define customer experience by the number...
Dive into the benefits of Gamification!

Dive into the benefits of Gamification!

Mixing game mechanics with work makes boring tasks more interesting, boosting employee’s productivity. The benefits of gamification are multiple, from training methods to meeting the business goals! Are you ready to meet them? 1. Fasters skill training Gamification...
What are Managed Services for Contact Centers?

What are Managed Services for Contact Centers?

A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....
Top 4 reasons to consider an omnichannel strategy

Top 4 reasons to consider an omnichannel strategy

Modern customers expect the ability to contact you through their preferred channel, when requesting for information, or when they have an issue with your product or service. You are expected to deliver a seamless journey and a 24/7 customer service for an improved...