OneContact CC, fully compatible with Citrix

OneContact CC, fully compatible with Citrix

M Kindly note that this page was translated automatically. You may notice some anomalies. Got it! Our contact center software, OneContact CC, is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready....
PBX app redesign, CIH new features & more

PBX app redesign, CIH new features & more

Our products keep evolving and sharing our updates with you is a part of our commitment to deliver innovation with transparency, while listening to the feedback of our clients, partners and the overall community. On this brief tech updates, we highlight the redesign...
Google Cloud Powers Collab Contact Center Solutions

Google Cloud Powers Collab Contact Center Solutions

Google Cloud powers AI Collab Contact Center solutions The goal is to leverage artificial intelligence technologies The software house Collab has been expanding its international presence with OneContact CC, a cloud contact center suite designed to boost customer...
Have you tried Skills Based Routing?

Have you tried Skills Based Routing?

Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing.  Now, let’s see how does skills based routing...