Types of Dialers for Call Centers

Types of Dialers for Call Centers

For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers and understand which...
Phygital Customer Experience – Pedro Quintas

Phygital Customer Experience – Pedro Quintas

In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies. Customer Experience is developing in a world where the physical and digital are intertwined. This interview was...
Work from home: benefits of remote Contact Centers

Work from home: benefits of remote Contact Centers

These are times of uncertainty and precaution. We all have been following the news about Coronavirus and its worldwide spreading. The question is how businesses are coping with the pandemic scenario and what companies can do to ensure business continuity and provide...