Have you tried Skills Based Routing?

Have you tried Skills Based Routing?

Do your customers complain about having to go through multiple service reps before solving their queries? If your company is facing this issue, you probably should start using skills-based routing.  Now, let’s see how does skills based routing...
Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry. This trend manifests itself in different ways. Some are embedded deep in the intelligence of the system, some are customer-facing in the form of bots that help human...
Top 8 reasons to move your contact center to the cloud

Top 8 reasons to move your contact center to the cloud

As the global cloud delivery model matures, a massive shift is happening in the contact center industry. Companies of all sizes are moving their Contact Centers from on-premises, legacy solutions, to cloud-based platforms – and analysts predict it will only get bigger...