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Partner of the Year Awards
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal. The Microsoft Partner of the Year Awards acknowledges outstanding achievements and innovations from Microsoft’s global partner ecosystem. Collab received the ISV (Independent Software Vendor) Partner Award during the event Microsoft Inspire 2021.
Collab and Microsoft have been cooperating technologically to deliver contact center solutions in the cloud. Carlos Vasconcelos, EVP Global Marketing at Collab, highlights the teamwork behind the achievement. “Innovation supported by cloud readiness has been a key part of Collab’s growth, and Microsoft has been instrumental to deliver the best technology stack to make an impact on digital transformation. We are very happy to receive this acknowledgment”, explains Carlos.
The software house Collab has been delivering exceptional projects around the world thanks to an innovative contact center offer, featuring artificial intelligence, agent scripting, automation and bots for customer support. Available in a public cloud model, benefitting from the latest advances of Microsoft Azure or via our local partner network, in +70 countries.
This software natively leverages work from home for customer service representatives, which has been very relevant in the pandemic scenario. Collab helped companies transitioning their contact centers from on-site to fully remote, ensuring business continuity. “The Portuguese partners are all to be congratulated. In this very unusual and challenging year, they have demonstrated a deep commitment to building unique solutions and supporting the digital resilience of customers, hand in hand with Microsoft”, commented Abel Aguiar, Executive Director for Channel and Partners at Microsoft Portugal.
The event Microsoft Inspire 2021 took place on July 14th and 15th and showcased Microsoft’s vision and strategy for the year. The Awards celebrate outstanding successes and innovations by Microsoft Partners in over 100 countries. The companies awarded were selected due to agility and creativity in building new technologies across the intelligent cloud to edge, all to exceed customer expectations by bringing technology to life in meaningful ways. The full list of awards can be found here.
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
Data-driven contact centers are customer-focused and make the most of Big Data.
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