Collab wins APCC Award for the 9th year in a row

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It’s with great honor that Collab announces that we have won a remarkable distinction in the Contact Center industry. APCC (Portuguese Association of Contact Centers) awarded Collab the BEST TECHNOLOGY Award.

We are very thankful to our team and our ecosystem of partners and clients for making this possible. We have been collaborating with APCC for a long time. Our first APCC Award was announced in 2011. Since then, we have been distinguished yearly. This year, for the ninth consecutive year, we have been awarded.

The Best Technology Award reflects our commitment to innovation, usability, and to empower companies of all sizes with amazing customer support technology.

– APCC BEST AWARDS Trophies

The APCC BEST AWARDS Trophies, have as the main objective to distinguish the organizations that stand out, for the implementation and adoption of Good Organizational Practices in the Contact Centers activity in Portugal – both in terms of strategic, operational, technological management, and in terms of capital and contribute to the recognition and appreciation of the sector in general.

These trophies are awarded annually to Contact Centers certified with the APCC Quality Seal that are applying. The award ceremony for the APCC BEST AWARDS 2020 Trophies took place in an online format on November 12th, following the APCC International Conference that took place on November 10th and 11th.