Collab was presented with the impressive CIO Applications Award for Providing outstanding Call Center Solutions
after a vigorous application process that included company evaluations, online and phone-based interviews, and an in-depth analysis of their track record. Collab won the fiercely contested award alongside other nominees such as Avaya, 8×8, and Mediatel Data.
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The Top Contact Center Award has been granted by CIO Applications for the last few years. The award aims to help companies navigate through the best contact center solution providers, by compiling a list of the Top 10 Contact Solution Providers.ngs.
– Top contact center software providers
“The enlisted organisations offer a complete set of real time collaboration services that can help contact center agents become more flexible and productive, to ultimately provide a seamless customer experience”, explains CIO Applications.
Last year Masvoz received the award alongside Numintec and Aspect, but this year Collab beat previous contestants due to their unique offerings such as OneContact CC, Artificial Intelligence, and Advanced Routing Strategies between Bots and Human Agents.
At Collab we are very proud for receiving this award. To be recognized as one of the best contact center providers is an honor. “Our solutions have the ability to seamlessly integrate with our client’s telecommunications infrastructure and are built with a deep understanding of industry trends and the most pressing customer requirements”, explains Pedro Quintas, CEO and Founder of Collab. He attributes the prize to team efforts and continued innovation.
