CollabXperience 2023: Celebrating 20 Years of Innovation
CollabXperience 2023 heralded Collab’s triumphant comeback to in-person gatherings, following a pandemic-induced hiatus. This highly anticipated event not only celebrated Collab’s 20th anniversary but also brought together the Collab team, partners, and clients from around the world, highlighting the company’s far-reaching influence within the contact center industry.
Global Reach and Impact
CollabXperience 2023 showcased Collab’s global presence, with around 110 participants from 15 different nationalities. This event underscored the company’s significance in shaping the contact center and customer experience landscape worldwide.
Journey, Updates & Vision
The event kicked off with a warm welcome from Collab’s CEO, Pedro Rodrigues, in Lisbon’s prestigious Orient Museum. Founder Pedro Quintas took attendees on a remarkable 20-year journey, highlighting Collab’s evolution and achievements.
José Luis Silva, Collab’s CTO, outlined Collab’s product strategy, emphasizing the integration of AI and NLP solutions to revolutionize IVRs, agent empowerment, and analytics. Collab’s vision includes collaboration with industry leaders and becoming a central hub for intelligent routing with Cognitive Services, and Natural Language Support providers.
A captivating demo by Sérgio Alves, Collab Pre-Sales Manager, followed the presentations.
Memorable Evening and Collab Awards
Following presentations, attendees enjoyed a memorable dinner cruise on the Rio Tejo, complemented by breathtaking views of the city of Lisbon and the Collab Awards. The awards recognized Collab’s oldest partner and client, along with top-performing partners in different regions, showcasing Collab’s commitment to its partnerships.
Knowledge Sharing and Expertise Exchange
Day two at Vila Galé Ópera Hotel was all about knowledge-sharing. Partners and clients presented case studies that demonstrated innovative collaborations with Collab’s solutions. These case studies provided valuable insights into the practical applications of Collab’s technology and its positive impact on various industries.