CollabXperience 2023: Celebrating 20 Years of Innovation

CollabXperience 2023 heralded Collab’s triumphant comeback to in-person gatherings, following a pandemic-induced hiatus. This highly anticipated event not only celebrated Collab’s 20th anniversary but also brought together the Collab team, partners, and clients from around the world, highlighting the company’s far-reaching influence within the contact center industry.

Global Reach and Impact

CollabXperience 2023 showcased Collab’s global presence, with around 110 participants from 15 different nationalities. This event underscored the company’s significance in shaping the contact center and customer experience landscape worldwide.

Journey, Updates & Vision

The event kicked off with a warm welcome from Collab’s CEO, Pedro Rodrigues, in Lisbon’s prestigious Orient Museum. Founder Pedro Quintas took attendees on a remarkable 20-year journey, highlighting Collab’s evolution and achievements.
José Luis Silva, Collab’s CTO, outlined Collab’s product strategy, emphasizing the integration of AI and NLP solutions to revolutionize IVRs, agent empowerment, and analytics. Collab’s vision includes collaboration with industry leaders and becoming a central hub for intelligent routing with Cognitive Services, and Natural Language Support providers.
A captivating demo by Sérgio Alves, Collab Pre-Sales Manager, followed the presentations.

Memorable Evening and Collab Awards

Following presentations, attendees enjoyed a memorable dinner cruise on the Rio Tejo, complemented by breathtaking views of the city of Lisbon and the Collab Awards. The awards recognized Collab’s oldest partner and client, along with top-performing partners in different regions, showcasing Collab’s commitment to its partnerships.

Knowledge Sharing and Expertise Exchange

Day two at Vila Galé Ópera Hotel was all about knowledge-sharing. Partners and clients presented case studies that demonstrated innovative collaborations with Collab’s solutions. These case studies provided valuable insights into the practical applications of Collab’s technology and its positive impact on various industries.

Celebrating Innovation and Collaboration

CollabXperience 2023 celebrated two decades of Collab’s innovation and excellence. Beyond that, it reaffirmed Collab’s dedication to fostering collaboration and knowledge-sharing within the global contact center community. The event was marked by insightful discussions, valuable networking opportunities, and unforgettable experiences.
CollabXperience 2023 was not just an event; it was a testament to Collab’s enduring commitment to excellence and collaboration in the ever-evolving contact center industry.
Below, check out the gallery to see a selection of photos of the event.
You can also watch the video with the Highlights here.