ALL YOUR INSIGHTS
Meet the new OneContact Data Studio, a reporting and monitoring platform for all the contact center activities!
suit different use cases
Contact center overview
Have an overview of the status of your agents and the time at work. This initial overview can be customized to your needs.
1-click distance to the key dashboards
Keep your favourite panels handy, review the ones you’ve seen recently and stay up to date with the latest suggestions of default dashboards.
Create flexible and fully customizable dashboards
The user can fully customize graph visualizations, colors, labels texts and so many other options.
Alerts and notifications
Bring your data together
Explore & breakdown easily
- Choose metrics
- Select a breakdown
- Apply filters
Track & monitor with wallboards
The dashboards can be shown in wallboard mode in a playlist format, that can be previously configured by the supervisor.
Choose a view mode that best suits your purpose. TV mode is presented in a dark version, saving energy consumption and improving contrasts
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