Empower your agents

Empower your agents

Investing in agent empowerment and engagement pays off in the form of improved customer experiences, increased productivity, and long-term business success.

What to do?

Boost agents’ motivation

Ensure that agents are equipped with the right skills and tools to handle interactions effectively

Provide guidance on addressing customer concerns and delivering consistent messaging

How Collab can help you

OneContact Gamification

Meet goals while making work more appealing, motivating, and fun.

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OneContact WFO

Schedule timetables, breaks, and vacations intelligently.

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OneContact Agent Scripting

Easily create scripts in a few clicks, with a drag and drop canvas.

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Looking to Launch a Contact Center Today?

We’re happy to walk you through how our cloud-based software can help your business goals.