Todas, Realce, Qué hay de nuevo
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
Todas, Realce, Qué hay de nuevo
A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
Todas, Realce, Qué hay de nuevo
The evolution of technology has been significant in the past few years, and that can also be witnessed in the contact center industry. Customer experience (CX) and employee experience (EX) are keys to success, and leaders are now focusing on the best way to use...
Todas, Realce, Qué hay de nuevo
Los humanos pueden interpretar fácilmente las emociones y los sentimientos. La inteligencia social y emocional es automática para nosotros, lo que nos permite reaccionar por instinto, responder con empatía y conectarnos con la otra persona, lo que contribuye a una experiencia del cliente impecable. Ahora la pregunta es:...
