Top 4 reasons to consider an omnichannel strategy

Top 4 reasons to consider an omnichannel strategy

Modern customers expect the ability to contact you through their preferred channel, when requesting for information, or when they have an issue with your product or service. You are expected to deliver a seamless journey and a 24/7 customer service for an improved...
What exactly is a cloud contact center?

What exactly is a cloud contact center?

A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...