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Far are the days a company only focused on making a sale without thinking about the whole customer experience. In today’s business landscape, customer service has become an essential part of a successful company. Providing exceptional customer care can...
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In today’s fast-paced world, customer service is more important than ever. Customers expect instant support and immediate responses to their queries. With the advent of Artificial Intelligence (AI), companies are transforming their contact centers to improve CX...
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For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers for call centers and...
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Social media has become an integral part of our daily lives, and it has also transformed the way businesses interact with their customers. Customers now expect a seamless and personalized experience across all channels, including social media. Today, we talk about how...
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Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact centers. By integrating CRM software with contact center platforms, contact centers gain access to a wealth of customer data, that can be used to deliver superior...
