Tout, Surligner, Quoi de neuf
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
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A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
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The evolution of technology has been significant in the past few years, and that can also be witnessed in the contact center industry. Customer experience (CX) and employee experience (EX) are keys to success, and leaders are now focusing on the best way to use...
Tout, Surligner, Quoi de neuf
Les humains peuvent facilement interpréter les émotions et les sentiments. L'intelligence sociale et émotionnelle nous est automatique, nous permettant de réagir instinctivement, de répondre avec empathie et de nous connecter avec l'autre personne, contribuant ainsi à une expérience client sans faille. Maintenant, la question est :...
