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Contact centers are key for utilities and energy providers. These centers are expected to offer top-notch customer service with little to no downtime. Their customer experience (CX) is a key differentiator, with self-service options such as virtual assistants and 24/7...
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Cloud contact centers have become increasingly popular in recent years, as they offer a number of advantages over traditional on-premises contact centers. One of the key benefits is that cloud contact centers improve customer experience (CX)! But how, exactly? One of...
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Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations,...
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Choosing the best contact center software is crucial for any business. Every day, customers reach out with questions. In each inquiry lies an opportunity for your business to grow. But how do you choose the software that can meet all your business needs? Here are some...
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Some wonder why customer experience (CX) is so important, but the truth is that consumers are more demanding each day. If they have a bad experience, they may turn to your competitor in an instant. In the healthcare industry, the CX can be described as the way a...
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Gamification is a growing trend in employee engagement. It stimulates employees to reach certain goals in a digital environment. The benefits of gamification mechanisms have been previously discussed, along with some tips to boost employee satisfaction with these...
