How cloud contact centers improve CX

How cloud contact centers improve CX

Cloud contact centers have become increasingly popular in recent years, as they offer a number of advantages over traditional on-premises contact centers. One of the key benefits is that cloud contact centers improve customer experience (CX)! But how, exactly? One of...
4 CX trends in the healthcare industry

4 CX trends in the healthcare industry

Some wonder why customer experience (CX) is so important, but the truth is that consumers are more demanding each day. If they have a bad experience, they may turn to your competitor in an instant. In the healthcare industry, the CX can be described as the way a...