managed services and hypercare

Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations, maintenance, and configurations are performed by our team of experts.

Managed Services and Hypercare by Collab

Chez Collab, vous pouvez compter sur notre équipe de services gérés (équipe DevOps qui gère Nubitalk) pour gérer et prendre en charge la disponibilité des services sur les différentes plates-formes - OneContactCC et OneContactPBX. Nous vous aidons à atteindre l'excellence opérationnelle. Nous effectuons des contrôles réguliers, résolvons les problèmes potentiels avant qu'ils ne surviennent, identifions les défis, atténuons les perturbations et les risques et assurons la continuité à tous les niveaux. Pour résumer, c'est un différenciateur clé en main qui vous aide à tirer le meilleur parti de votre plateforme de centre de contact.

José Luís Silva, Chief Technology Officer de Collab, a développé étroitement les vecteurs de support et de maintenance pour l'ensemble de l'écosystème de Collab. Il explique comment cette offre apporte un large éventail d'avantages aux partenaires et aux clients.

José Luis Silva

“The Managed Services offer allows our partners to focus on the business and the integrations they can provide to their customers without the hassle of keeping the system up to date and proactively monitored. The team takes care of everything to ensure an up-to-date and healthy system with all the lessons learned from managing the Nubitalk platform”.

Jose Luis Silva, directeur technique

What we offer you

Our maintenance and support options include Managed Services, Responsable de la réussite client, Technical Solution Architect, Handover to Support, et Hypercare offerings. They range from extended support teams to single point-of-contact experts. Their attribution is done according to the companies’ unique needs, always with one goal in mind: to propel better management of contact centers.

To learn more about the support and maintenance solutions provided by Collab, do not hesitate to entrer en contact with us. We are glad to help and clarify any questions you may have.

 

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