AI in Contact Centers

AI in Contact Centers

In today’s fast-paced world, customer service is more important than ever. Customers expect instant support and immediate responses to their queries. With the advent of Artificial Intelligence (AI), companies are transforming their contact centers to improve CX...
Contact Centers in the healthcare industry

Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...