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Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact centers. By integrating CRM software with contact center platforms, contact centers gain access to a wealth of customer data, that can be used to deliver superior...
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Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations,...
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L'importance d'offrir un excellent service à la clientèle est incontestable. La pression que ressentent les entreprises pour offrir chaque jour un meilleur support client augmente et les attentes des clients doivent être satisfaites. L'utilisation de chatbots dans le service client a été un outil largement utilisé pour...
