Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The speakers highlighted some deployment solutions to better prepare your business for any crise. What we covered: Catastrophes and their impacts on Contact Centers...
In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience, namely: How to empower your agents to be effective from day one Reduce the impact of call center staff attrition How to prevent problems before they become...
