In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience, namely:
- How to empower your agents to be effective from day one
- Reduce the impact of call center staff attrition
- How to prevent problems before they become new cases
Andy Sweetman, Chief Technology Officer, has over 20 years experience in the software industry working across a wide range of verticals. His focus is on digtising the customer experience with a demonstrable return on investment for WDS customers.
Sachie Bristow, Chief Product Officer, enjoys collaborating with customers to help identify key pain points in the customer journey and delivering change. Sachie draws on the experience of leading call centre teams to understand the challenges faced by clients today.
Carlos Vasconcelos, whose passion for communicating tech is paired with a deep understanding of market evolution. He is the former VP of marketing of Collab, now CMO of Lumine Group, and has an engineering background too, which has been critical to shape this webinar.