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Managed Services & Hypercare For Contact Centers
Introducing the possibilities of Collab support and maintenance team
Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations, maintenance and configurations are performed by our team of experts.
At Collab, you can rely on our Managed Services team (DevOps team that manages Nubitalk) to manage and support service availability in the different platforms – OneContactCC and OneContactPBX. We help you achieve operational excellence. We carry out regular checkups, resolve potential problems before they occur, pinpoint challenges, mitigate disruption and risk and ensure continuity at all levels. To sum it up, it is a turnkey differentiator that helps you to get the most of your contact center platform.
José Luís Silva, Chief Technology Officer of Collab, has been closely developing the support and maintenance vectors for the entire ecosystem of Collab. He explains how this offer brings a wide range of benefits to partners and clients.
“The Managed Services offer allows our partners to focus on the business and the integrations they can provide to their customers without the hassle of keeping the system up to date and proactively monitored. The Managed Services team takes care of everything to ensure an up-to-date and healthy system with all the lessons learned from managing the Nubitalk platform”.
Jose Luis Silva, CTO
At Collab, maintenance and support options include Managed Services, Customer Success Manager, Technical Solution Architect, Handover to Support and Hypercare offerings. They range from extended support teams to single point of contact experts. The attribution of them is done according to the companies’ unique needs, always with one goal in mind: to propel better management of contact centers.
To learn more about the support and maintenance solutions provided by Collab, do not hesitate to get in touch with us. We are glad to help and clarify any questions you may have.
Tuesday, June 21st @2:30pm British Summer Time (BST) In this webinar, we will present to you the new combined ecosystem and how it supercharges the customer experience, namely: How to empower your agents to be effective from day oneReduce the impact of call center...
A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....
Modern customers expect the ability to contact you through their preferred channel, when requesting for information, or when they have an issue with your product or service. You are expected to deliver a seamless journey and a 24/7 customer service for an improved...
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