“Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support”
Bruce von Maltitz, MD at 1Stream
1Stream decided to open this trail in South Africa. In their case, they took the leap to the cloud for a good number of reasons. On a global perspective, with the Seacom cable initiatives, South Africa was leveraged with proper worldwide connectivity (broadband) while being in an excellent timezone to serve Europe in a Managed Services model. South Africa has a great community of English-speaking agents eager to work in contact centre environments. Also, after a recession period, customers were turning away from high upfront investments required to buy licensing, and the demand for pay as you grow business models was rising. With an expanding customer base, 1Stream needed to scale up while ensuring information confidentiality and security. Their customers were in a single monolithic environment and this reality could not properly scale. Something needed to change.
- Get financial flexibility in order to offer more competitive business solutions;
- Move away from systems with large licensing and equipment cost;
- Increase agility and scalability on technological side;
- Improve data management and guarantee its security.
- 35% savings vs on premises model;
- Financial flexibility which allowed them to quickly offer PoCs and agility to deploy them within a month;
- Reduced infrastructure and operational cost;
- Reduced business complexity management;
- Agility to scale depending on business needs;
- Pay per use model to meet the demands of each specific business;
- Ability to support expansion strategies into other countries without incurring additional equipment costs;
- Security enhancements;
- Disaster recover capabilities due to redundancy and data backup
- Growth: they are the leading provider of cloud based contact centre technology in Southern Africa.
COMPANY NAME & SECTOR
Jed Hewson, MD at 1Stream
Get to know them: https://1stream.co.za/