Kindly note that this page was translated automatically. You may notice some anomalies.
One year with Lumine
In March 2020, Collab entered into a new ecosystem of innovative companies.
Collab’s story is rich in innovation and growth. On this +15 years story, there’s a milestone we must highlight: our acquisition. It was at the beginning of 2020, more precisely in March 2020, that Collab was welcomed into Lumine. At the time of writing this article, we are completing one year with Lumine. To celebrate, we decided to share takeaways and reflections on how we achieved growth while keeping true to our vision.
First of all, allow us to introduce Lumine Group, a global team dedicated to acquiring communications and media companies. Lumine is a buy and hold forever acquirer of businesses, and makes companies thrive by sharing best practices, strategic guidance and promoting synergies between the ecosystem of companies.
Pedro Rodrigues, CEO of Collab, reveals that this year was eventful for Collab and acknowledges the potential of implementing group best practices transversally to promote operational efficiency and growth.
“Looking at all that we overcome this year, all I want to say is a big THANK YOU. First, to Collab employees. They have shown strength, flexibility and commitment during challenging times. I feel grateful to have such an amazing team by my side. I also must thank our ecosystem of partners and clients. They trusted us to continue to build a mutually prosperous environment. Last but not least, I thank Lumine, who has been essential for us to reach new heights by aligning our business strategy with management best practices.”
Pedro Rodrigues, CEO
Lumine Integration Process and Goals Achieved
Post-integration with Lumine was managed remotely due to the circumstances. Even so, there’s a solid relationship between Lumine and Collab, with proximity and trust.
Upon acquisition, Collab was introduced to the Lumine Group Playbook. The Playbook is a guide of best practices created by Lumine, built with the industry expertise and know-how of their extended experience. After that, Collab adjusted and created annual and quarterly goals and implemented operational changes to mirror and evolve on the best practices. We have been observing great results from this approach.
It is also important to highlight that teams responded very well to the integration process. There was a lot to learn at first given that we were operating in a new fully remote model and under Lumine’s guidelines. After a year, the feedback is very positive and the employees are glad to be engaged in a group that drives innovation and understands our business.
Igniting New Opportunities
Entering a group like Lumine enables new possibilities for companies, and we felt that at first hand. Firstly, it opens new paths for talent management. Lumine provides exceptional talents with professional development opportunities to support scaling and growth requirements. Collab is a very good example of that. After joining Lumine, Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO (read more here).
The knowledge-sharing practices of Lumine give access not only to the aforementioned Playbook but also to formation sessions, online training on a wide range of topics, and fruitful conversations with the ecosystem of companies who are a click away. We find this very useful for personal and professional growth.
Do want to learn more?
Lumine has a one-year post-acquisition case study of Collab that further explains the highlights of the year. Check it out here
Build scripts easilyCreating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance. Agent scripting works with a drag and drop canvas. It’s simple to use. In a few clicks, the script is...
MODERN WORKPLACE trends with Collab & MicrosoftCollab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the speakers will bring up digital solutions to...
Kindly note that this page was translated automatically. You may notice some anomalies.What’s new in OneContact Agent?At Collab, our motto is to not only offer a better customer experience but also provide the most suitable digital tools and features for contact...
Avenida D João II, nº 51 - Bloco B, 2nd floor C
1990-085, Lisbon , Portugal
PT +351 210 927 840
© Copyright 2021 Collab, All Rights Reserved