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Our contact center software, OneContact CC, is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.

This integration allows Contact Centers who rely on Citrix for their virtualization needs to rest assured that the functionalities of the contact center will be fully available within the Citrix environment.

We’ve worked together with the Citrix team to earn the Citrix Ready status through a robust testing and verification process that ensures compatibility with the Citrix solutions. Check us out on the Citrix Marketplace (here).

Citrix and Contact Centers – Why?

Contact Centers require concrete compliance and web security services. Some companies use Citrix to ensure a functional and secure web environment for employees. That’s especially relevant for remote work scenarios. Citrix specializes in the digital workspace, networking and security, and analytics technologies, allowing to centralize security policies and processes while ensuring intelligent, automated, context-driven detection and remediation of potential threats across all users, apps, networks, and endpoints. Grants users individualized access to applications and files in a remote work environment that is seamless and responsive.

Citrix Ready – OneContact CC Compatibility

OneContact CC is a contact center platform designed for customer engagement through every channel. It’s browser-based and compatible with Citrix solutions, listed below.

  • Citrix Virtual Apps and Desktops service (XenApp & XenDesktop service)
  • Citrix Virtual Desktops (XenDesktop) 2006, 2003, 1912 LTSR, 1909
  • Citrix Workspace
  • Citrix Virtual Apps (XenApp) 2006, 2003, 1912 LTSR
  • Citrix Gateway (NetScaler Gateway) Citrix Gateway service, 13.0

For further information about OneContact CC and Collab’s Citrix Ready status, consult our knowledge base or get in touch at info@collab.com. We’re happy to help!