Meet business goals and drive employee motivation by bringing Gamification into the workplace!
Meet goals and boost KPIs
Increases employee retention and loyalty
Control your turnover rates by keeping your agents happy
Faster skill training
Boost teams capabilities by intertwining e-learning with gamification, rewarding agents for expanding their knowledge and expertise.
Identify top talent
INTEGRABLE WITH ONECONTACT CC AND 3RD PARTY SOFTWARE
A sneak peek on how it works
The virtual store is where the credits earned can be traded for the available prizes. The rewards can be as simple as a chocolate bar, a pendrive, merchandise or even a salary bonus.
Find out who is ahead of the game with real time statistics of KPI evolution, wallboards and leaderboards and receive a daily report of the activities of the last 24 hours.
Add-ons to Enrich your gamification strategy
Dive into new realities! Narratives create a thematic and customizable look and feel.
Allow your players to take charge and challenge each other! Users can use defy a random opponent, choose a colleague for a friendly challenge or even bet their credits in the casino challenge
Here are some of the indicators that can be used in a Gamification Strategy
First Call Resolution
Average Handling Time
Customer Satisfaction / NPS
Team vs individual performances
With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout
António Veiga, Head of Contact Center
By combining GeoGamification with multimedia contact center, this booming sector will have richer experiences and greater motivation for discovering touristic itineraries and cultural experiences.
WHAT IS TOURIST COMPANION?
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