Next generation Cloud Contact Center

powered by Artificial Intelligence.

A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Skype), all in the same interface

Browser Based

Accessible in any
device, including
mobile. Enables
remote work

Artificial Intelligence

Empowered
with self-learning
technology that elevates
user experience

Flexible and scalable

Adaptable to businesses of all sizes, flexible to your needs and customizable to
your identity.

Cloud

Feel the power of Nubitalk, our cloud service supported  by Azure. Also available on prem and private cloud

AGENT

OneAgent

  • Simple, intuitive and customizable interface;
  • Includes all channels: voice, E-mail, Whatsapp, Facebook, chat bot, video;
  • Integrable with your CRM or Collab Customer Interaction Hub;
  • Excellent audio quality, notification mechanisms and chat with supervisors.

SUPERVISOR

OneContact Portal

  • Monitor, Provision and Analyze the activity of the Contact Center
  • Campaign Management
  • Advanced Reporting Tools:
    • Monitor agents and teams in real time
    • Wallboard views of the call center’s performance
    • Create, track and boost KPIs

Track  your customer interactions

Conjugate the best contact center capabilities with the CRM information to deliver exceptional experiences.

The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support.
OneContact CC integrates seamlessly with the leading CRM providers.

CIH

Customer Interaction Hub (CIH)
is a multichannel contact management system, which allows to create and maintain a clear view of the profile and interaction history for every client.

What We Offer

Intelligent Routing

Built-in routing strategies queue and route each query to the right agent.

ONECONTACT FLOWS

Build your IVRs easily with our easy to use tool. Design the communication flow between the customer and the contact center and implement it right away. No coding skills required.

Flexible & Customizable

Adaptable to the ever evolving business needs and brandable to your identity.

SECURE

Access in HTTPS with encryption. OneContact CC relies on a comprehensive set of compliance certifications.

TURN DATA INTO INSIGHTS

Keep track of campaigns, agents and more with wallboards updated in real time, in-depth reports and quality monitoring.

OUTBOUND MADE EASY

Maximize your outbound reach with the right type of automatic dialer. Our predictive dialer uses intelligent algorithms to adjust the dialing behavior to business needs.

“With Collab’s technology we are well positioned to continue providing an excellent customer service.”

António Veiga, Head of Contact Center at Vodafone

Artificial Intelligence

OneContact Flows

Build bots easily

One Contact Flows is a service to design communication flows between contact centers and customers, defining customer experience with the contact center from start to finish.
OneContact Flows can be empowered with Artificial Intelligence for conversational, advanced flows with self-learning capabilities. Deliver engaging experiences across all channels everywhere and every time and upgrade your customer service with intelligent flows.

Quality Monitoring with Speech Analytics

Extract value from sentiments

Our QA module pushes the performance improvement process with innovative analytic capabilities. It uses Speech Recognition and Sentiment Analysis, allowing to evaluate sentiment and provide powerful insights

Request a Demo

Contact us for more information

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HEADQUARTERS

Av. D. João II, N. 43, 4th floor, Parque das Nações

1990-084 Lisbon, Portugal

PT +351 210 927 840 

UK +44 2037 501244

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