Next generation Cloud Contact Center
powered by Artificial Intelligence.
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Bots), all in the same interface
Accessible in any
technology that elevates
Flexible and scalable
Adaptable to businesses of all sizes, flexible to your needs and customizable to
Feel the power of Nubitalk, our cloud service supported by Azure. Also available on prem and private cloud
- Simple, intuitive and customizable interface;
- Includes all channels: voice, E-mail, Whatsapp, Facebook, chat bot, video;
- Integrable with your CRM or Collab Customer Interaction Hub;
- Excellent audio quality, notification mechanisms and chat with supervisors.
- Monitor, Provision and Analyze the activity of the Contact Center
- Campaign Management
- Advanced Reporting Tools:
- Monitor agents and teams in real time
- Wallboard views of the call center’s performance
- Create, track and boost KPIs
Track your customer interactions
Conjugate the best contact center capabilities with the CRM information to deliver exceptional experiences.
The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support.
OneContact CC integrates seamlessly with the leading CRM providers.
What We Offer
Flexible & Customizable
Adaptable to the ever evolving business needs and brandable to your identity.
TURN DATA INTO INSIGHTS
OUTBOUND MADE EASY
Maximize your outbound reach with the right type of automatic dialer. Our predictive dialer uses intelligent algorithms to adjust the dialing behavior to business needs.
“With Collab’s technology we are well positioned to continue providing an excellent customer service.”
António Veiga, Head of Contact Center at Vodafone
Build bots easily
One Contact Flows is a service to design communication flows between contact centers and customers, defining customer experience with the contact center from start to finish.
OneContact Flows can be empowered with Artificial Intelligence for conversational, advanced flows with self-learning capabilities. Deliver engaging experiences across all channels everywhere and every time and upgrade your customer service with intelligent flows.
Quality Monitoring with Speech Analytics
Extract value from sentiments
Our QA module pushes the performance improvement process with innovative analytic capabilities. It uses Speech Recognition and Sentiment Analysis, allowing to evaluate sentiment and provide powerful insights
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