Next generation Cloud Contact Center
powered by Artificial Intelligence.
A 360º contact center solution that combines multiple communication channels: voice, video, e-mail, social media and chat (WhatsApp, Facebook Messenger and Bots), all in the same interface
Accessible in any
technology that elevates
Flexible and scalable
Adaptable to businesses of all sizes, flexible to your needs and customizable to
Feel the power of Nubitalk, our cloud service supported by Azure. Also available on prem and private cloud
- Simple, intuitive and customizable interface;
- Includes all channels: voice, E-mail, Whatsapp, Facebook, chat bot, video;
- Integrable with your CRM or Collab Customer Interaction Hub;
- Excellent audio quality, notification mechanisms and chat with supervisors.
- Monitor, Provision and Analyze the activity of the Contact Center
- Campaign Management
- Advanced Reporting Tools:
- Monitor agents and teams in real time
- Wallboard views of the call center’s performance
- Create, track and boost KPIs
Track your customer interactions
The CC is synched with your customer’s journey, giving agents the data they need to provide personalized and smooth customer support.
OneContact CC integrates seamlessly with the leading CRM providers.
“With Collab’s technology we are well positioned to continue providing an excellent customer service.”
António Veiga, Head of Contact Center at Vodafone