Contact Center Software
Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Provide enhanced experiences
Make it simple and easy for customers to connect. Improve customer satisfaction and employee engagement by providing consistent and personalized interactions across any channel.
Rely on our omnichannel solution, AI, CRM integration, data-driven insights, and your empowered teams to provide seamless experiences.
Engage customers where they are
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Resolve customers issues quickly & easily
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Foster strong & trusty relationships
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Turn data into powerful insights
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Empower your agents
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Empowering businesses alongside a solid network of partners
Years of
Experience
Customers
Worldwide
Partners in
40 countries
Collab
Engineers
Certified
Consultants
Companies that trust Us
Customers Stories
“OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics while maintaining the same staff. In addition, the scalability and constant updating that the cloud platform offers has been fundamental for our continuous growth and adaptability in a constantly changing market.”
Daniel Iglesias, Relationship Leader, Seguros Sura Argentina
“With GCC powered by Collab, SFR Business is now perfectly armed to take on the challenges of the Customer Relationship market in France!”
Patrick Pouliquen, Responsável de marketing offres Relation Client, SFR Business
“The other vendors are still stuck in the old business model of onsite sales, they are not ready to be flexible both from a technical and business perspective.”
Aleksander Wiercinski, ex-CEO, Cludo
“A Collab tem uma arquitetura excelente e está bem posicionada para atender aos requisitos de call centers modernos. Isso é apoiado por uma equipe técnica qualificada e sempre disponível para fornecer suporte ”
Bruce von Maltitz, MD em 1Stream
“With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout.”
António Veiga, Chefe do Contact Center da Vodafone
“With the successful PBX migration to IP we have increased efficiency by more than 50%”
Jakub Molek, especialista da Intrum Justitia
“Edenred e Collab tem sido uma parceria muito feliz. Para a equipe de vendas, a eficiência e velocidade de venda aumentaram. A equipe Collab deu uma resposta espetacular ao longo da implementação e facilitou a adaptação ao trocar de ferramentas ”
João Piaguaçu Corrêa, IT & Operations Director, Edenred
News & Updates
eBook: Improve your Contact Center Experiences with OneContact CC
This eBook unveils the transformative potential of OneContact CC in revolutionizing experiences...
Case Study: Aon
“The UX of this new technology ensures seamless, customer-focused interactions that have improved...
The Power of Analytics in Contact Centers
Contact centers are becoming increasingly data-rich environments. Every customer interaction...