Todos, Realçar, O que há de novo
Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join our partner for a unique event where the competitive advantages of Customer Experience (CX) were discussed. The event “CX: una nueva realidad” (CX: a new reality) took...
Todos, Realçar, O que há de novo
A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
Todos, Realçar, O que há de novo
The evolution of technology has been significant in the past few years, and that can also be witnessed in the contact center industry. Customer experience (CX) and employee experience (EX) are keys to success, and leaders are now focusing on the best way to use...
Todos, Realçar, O que há de novo
Os seres humanos podem facilmente interpretar emoções e sentimentos. A inteligência social e emocional é automática para nós, permitindo que reajamos por instinto, respondamos com empatia e nos conectemos com a outra pessoa – contribuindo para uma experiência perfeita do cliente. Agora a pergunta é:...
