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A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider) takes responsibility for your IT operations. Managed Services for Contact Centers help you focus on your core business while your technology partner takes care of the rest....
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A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that handles all inbound and outbound customer interactions for a company. These interactions happen in different channels, including phone, email, chat, and social media. As...
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Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience. Live agents do not handle customers issues alone anymore. Today’s companies have evolved to integrate the latest technology along with human agents in order to increase...
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A script guides the agent through an inbound or outbound call. The agent receives the right prompts at the right time, making it easier to handle the conversations with customers. Agent Scripting guides the agent through each interaction by structuring, enriching, and...
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A gamification experience is described by bringing game dynamics into the workplace, making employees’ work funnier. In a contact center, agents see their work become more exciting by playing a variety of games that may take into consideration several indicators, such...
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A sustentabilidade já se tornou um tema central para empresas em todo o mundo. A computação em nuvem está permitindo que os contact centers se tornem mais verdes, e este é o momento em que devemos aproveitar os benefícios da tecnologia atual para melhorar a sustentabilidade e reduzir nossos...
