Collab and Microsoft have teamed up for a round-table discussion on contact centers’ survivability. The speakers highlighted some deployment solutions to better prepare your business for any crise. What we covered: Catastrophes and their impacts on Contact Centers...
In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience, namely: How to empower your agents to be effective from day one Reduce the impact of call center staff attrition How to prevent problems before they become...
Crie scripts com facilidade Criar scripts é mais fácil com o Collab, simplificando assim seu fluxo de trabalho e aprimorando a conformidade comercial. O script de agente funciona com uma tela de arrastar e soltar. É simples de usar. Em poucos cliques, o script é...
Contact Centers in a Modern Workplace – Hybrid Strategies with Microsoft Collab and Microsoft have teamed up to deliver a good workflow between office vs remote work. Join our webinar to learn more about the modern workplace trends, in which the...
Bringing game dynamics into a contact center transforms agents and supervisor’s work for the better. Discover what’s new on Collab Gamification and how we can open the door to more productivity and increased competencies in contact centers. Highlights ...
Os bots trazem muitos benefícios para o atendimento ao cliente e os clientes os adoram. Há um desafio que a maioria das empresas enfrenta: como podemos alimentar o bot com o conhecimento de que ele precisa para responder aos clientes? Além disso, como podemos usar o conhecimento para aumentar a eficiência no contato ...
