managed services and hypercare

Managing a contact center ecosystem is a complex matter – there are many factors to juggle and connect to get top efficiency. Thanks to Collab Support & Maintenance, companies can focus on their business – the nitty-gritty technological implementations, maintenance, and configurations are performed by our team of experts.

Managed Services and Hypercare by Collab

Na Collab, você pode contar com nossa equipe de Managed Services (equipe DevOps que gerencia o Nubitalk) para gerenciar e oferecer suporte à disponibilidade de serviços nas diferentes plataformas - OneContactCC e OneContactPBX. Nós o ajudamos a alcançar a excelência operacional. Realizamos verificações regulares, resolvemos problemas potenciais antes que eles ocorram, identificamos desafios, mitigamos interrupções e riscos e garantimos a continuidade em todos os níveis. Resumindo, é um diferencial pronto para uso que ajuda você a obter o máximo da plataforma do seu contact center.

José Luís Silva, Chief Technology Officer da Collab, tem vindo a desenvolver de perto os vetores de suporte e manutenção para todo o ecossistema da Collab. Ele explica como essa oferta traz uma ampla gama de benefícios para parceiros e clientes.

Jose luis silva

“The Managed Services offer allows our partners to focus on the business and the integrations they can provide to their customers without the hassle of keeping the system up to date and proactively monitored. The team takes care of everything to ensure an up-to-date and healthy system with all the lessons learned from managing the Nubitalk platform”.

Jose Luis Silva, CTO

What we offer you

Our maintenance and support options include Managed Services, Gerente de sucesso do cliente, Technical Solution Architect, Handover to Support, e Hypercare offerings. They range from extended support teams to single point-of-contact experts. Their attribution is done according to the companies’ unique needs, always with one goal in mind: to propel better management of contact centers.

To learn more about the support and maintenance solutions provided by Collab, do not hesitate to contactar-nos with us. We are glad to help and clarify any questions you may have.

 

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