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In today’s fast-paced world, customer service is more important than ever. Customers expect instant support and immediate responses to their queries. With the advent of Artificial Intelligence (AI), companies are transforming their contact centers to improve CX...
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For Contact Centers, outbound marketing strategies are an opportunity to grow a loyal and satisfied customer base. The dialing mode must be adapted to the organization’s market niche and business goals. Learn about the 3 types of dialers for call centers and...
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Contact centers are key for utilities and energy providers. These centers are expected to offer top-notch customer service with little to no downtime. Their customer experience (CX) is a key differentiator, with self-service options such as virtual assistants and 24/7...
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A call center is a patient’s primary platform of communication with any healthcare establishment. These businesses are flooded with people seeking assistance daily, and healthcare staff can become tangled up in an overload of patient information, from billing requests...
