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REFRAMING CX IN FINANCE
Contact centers in banking, fintech & insurance
The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.
- How a digital-first strategy enables cohesive CX
- Mitigate risk with adherence to security and compliance
- Ensure a 360º degree view of every user
The imperative to meet customer expectations, warrant business continuity and results may depend on an intelligent, responsive, and web based omnichannel contact center.
After implementing several projects in the Financial Vertical, especially in the Banking and Insurance World, Collab gathered insights, best-practices and customer testimonials. This whitepaper streamlines our experience and provides concrete examples and customer success stories to guide and equip professionals.
With Customer success stories from:
Avenida D João II, nº 51 - Bloco B, 2nd floor C
1990-085, Lisbon , Portugal
PT +351 210 927 840
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