Reframing CX in finance: Contact Centers in banking, fintech & insurance

The financial vertical, including insurance companies, is leading many technological innovations within the customer support and contact center industries.

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The imperative to meet customer expectations, warrant business continuity and results may depend on an intelligent, responsive, and web based omnichannel contact center. After implementing several projects in the Financial Vertical, especially in the Banking and Insurance World, Collab gathered insights, best-practices and customer testimonials. This whitepaper streamlines our experience and provides concrete examples and customer success stories to guide and equip professionals.

With Customer success stories from: