AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

How Social Media is changing Customer Experience

WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities

How integrating CRM with contact center software enhances customer service

Customer relationship management (CRM) integrations can be an incredibly powerful tool for contact...

5 Ways in which WFO boosts employee engagement

Employee engagement is a critical aspect of workforce optimization that can significantly impact...

Contact Centers for utilities and energy providers

Contact centers are key for utilities and energy providers. These centers are expected to offer...

How cloud contact centers improve CX

Cloud contact centers have become increasingly popular in recent years, as they offer a number of...

Managed Services & Hypercare For Contact Centers

Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter

How to choose the best Contact Center Software: 6 key factors

Choosing the best contact center software is crucial for any business. Every day, customers reach...

4 CX trends in the healthcare industry

Some wonder why customer experience (CX) is so important, but the truth is that consumers are more...

Increase employee engagement with Gamification

Gamification is a growing trend in employee engagement. It stimulates employees to reach certain...

CX: una nueva realidad

Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join...

Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment....

Top 5 Contact Center Trends that will still stick around in 2023

The evolution of technology has been significant in the past few years, and that can also be...

Sentiment Analysis: does a bot know how you feel?

Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic...

Celebrating Collab’s journey with Vodafone at the Arch Summit

Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became...

Understanding the top benefits of IVR

Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The...

Arch Summit 2022: Collab amongst top tech players!

As previously announced, Collab will be present at the Arch Summit 2022, in Luxembourg. The event...

Preparing for disaster recovery from scratch!

A DR plan is something that cannot be implemented overnight. A typical DR project can take...

Arch Summit is back: meet Collab at this flagship tech event!

Collab will be participating in the Arch Summit, on the 26th and 27th of October. The tech event...

How Collab uses and adapts Microsoft Azure technology to overcome the challenges of a disaster

We have previously talked about catastrophes and disaster recovery (DR) and what it takes to...

AI can reduce business costs: myth or reality?

You are probably unsure whether artificial intelligence (AI) fits your business or not. And you...

Top Gamification tips to take your employees’ satisfaction to a new level!

Managing agents’ motivation is challenging and not easy! For this reason, it is essential to...

When should a DR Plan be activated?

A Disaster Recovery Plan (DRP) is one of those important things a company must have but hopes to...