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Collab new CEO and Lumine Group new SaaS leader

Collab new CEO and Lumine Group new SaaS leader

Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.

Bots and AI in Contact Centers

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

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