How cloud contact centers improve CX

Cloud contact centers have become increasingly popular in recent years, as they offer a number of...

Managed Services & Hypercare For Contact Centers

Introducing the possibilities of Collab support and maintenance team.
Managing a contact center ecosystem is a complex matter

How to choose the best Contact Center Software: 6 key factors

Choosing the best contact center software is crucial for any business. Every day, customers reach...

4 CX trends in the healthcare industry

Some wonder why customer experience (CX) is so important, but the truth is that consumers are more...

Increase employee engagement with Gamification

Gamification is a growing trend in employee engagement. It stimulates employees to reach certain...

CX: una nueva realidad

Last week, Collab visited their partner Cirion Technologies, in Argentina. The goal was to join...

Contact Centers in the healthcare industry

A call center is a patient’s primary platform of communication with any healthcare establishment....

Top 5 Contact Center Trends that will still stick around in 2023

The evolution of technology has been significant in the past few years, and that can also be...

Sentiment Analysis: does a bot know how you feel?

Humans can easily interpret emotions and feelings. Social and emotional intelligence are automatic...

Celebrating Collab’s journey with Vodafone at the Arch Summit

Collab has been on a long journey with Vodafone, since the early days. Vodafone Portugal became...

Understanding the top benefits of IVR

Interactive Voice Response (IVR) is an automated system created to help customers who dial in. The...

Arch Summit 2022: Collab amongst top tech players!

As previously announced, Collab will be present at the Arch Summit 2022, in Luxembourg. The event...

Preparing for disaster recovery from scratch!

A DR plan is something that cannot be implemented overnight. A typical DR project can take...

Arch Summit is back: meet Collab at this flagship tech event!

Collab will be participating in the Arch Summit, on the 26th and 27th of October. The tech event...

How Collab uses and adapts Microsoft Azure technology to overcome the challenges of a disaster

We have previously talked about catastrophes and disaster recovery (DR) and what it takes to...

AI can reduce business costs: myth or reality?

You are probably unsure whether artificial intelligence (AI) fits your business or not. And you...

Top Gamification tips to take your employees’ satisfaction to a new level!

Managing agents’ motivation is challenging and not easy! For this reason, it is essential to...

When should a DR Plan be activated?

A Disaster Recovery Plan (DRP) is one of those important things a company must have but hopes to...

Is your IT team ready for disaster recovery?

Disasters, whether natural disasters or system failures, always come without warning, and can...

CRM integration and top 4 reasons it is a must-have!

While contact center solutions help with the calling campaigns, the CRM system is used to provide...

Your guide to improving the top 5 Call Centers’ KPIs

Most supervisors and managers keep track of so many KPIs that it ends up being overwhelming. It is...

Cloud Contact Center Vs On-prem Solutions

We know that there are several differences between on-prem solutions and a cloud environment. Each...

Chatbots: time to enhance your customer service

The importance of providing excellent customer service is unquestionable. The pressure companies...

How social media supports the CX

Today, customer experience provides a holistic experience – both online and offline. Companies are...