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Is your IT team ready for disaster recovery?
Disasters, whether natural disasters or system failures, always come without warning, and can...
CRM integration and top 4 reasons it is a must-have!
While contact center solutions help with the calling campaigns, the CRM system is used to provide...
Your guide to improving the top 5 Call Centers’ KPIs
Most supervisors and managers keep track of so many KPIs that it ends up being overwhelming. It is...
Cloud Contact Center Vs On-prem Solutions
We know that there are several differences between on-prem solutions and a cloud environment. Each...
Chatbots: time to enhance your customer service
The importance of providing excellent customer service is unquestionable. The pressure companies...
No agent scripts? 5 benefits your Contact Center is missing!
The benefits of adopting agent scripts are multiple! Agent scripting allows agents to process...
Dive into the benefits of Gamification!
Mixing game mechanics with work makes boring tasks more interesting, boosting employee’s...
What are Managed Services for Contact Centers?
A Managed Service refers to a strategic partnership, where the MSP (Managed Service Provider)...
Top 4 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when...
What exactly is a cloud contact center?
A Cloud Contact Center is an internet-based suite of tools and services for contact centers, that...
The top 4 positive impacts of AI in Contact Centers
Modern contact centers rely on Artificial Intelligence, or AI, for a better customer experience....
Keep the consistency of your service with Agent scripting
A script guides the agent through an inbound or outbound call. The agent receives the right...
Turning Work into a Game
A gamification experience is described by bringing game dynamics into the workplace, making...
Greener contact centers with cloud computing
Sustainability has already become a central topic for businesses across the world. Cloud computing...
Top 3 reasons to consider managed services for your Contact Center
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive, bringing the...
10 reasons to consider cloud contact center deployment
A cloud-based solution may surprise you with some great advantages. Setting up an on-premises...
Top 3 reasons why customer service matters
Far are the days a company only focused on making a sale without thinking about the whole customer...
Collab and WDS Mobile join forces to boost Telco customer experience
We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!
AI Powered Contact Centers – what’s trending?
Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…
What’s new in OneContact Agent?
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
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