Ebooks & Guides
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
1. What’s Contact Center Software? The primary goal of any contact center software solution is to...
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
Kindly note that this page was translated automatically. You may notice some anomalies.These are...
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
Kindly note that this page was translated automatically. You may notice some anomalies. Thanks to...
Collab has been named a winner for the Best Awards and took home the Gold Technology trophy. The...
he use of digital channels for customer support is rising and Whatsapp is becoming a dominant messaging player in most countries. Collab is officially announcing the release of a fully supported Whatsapp connector and API
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