Ebooks & Guides
Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology
SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere
Easy to implement, click to interact widgets allow chat, voice and video interactions. Clients can reach your contact center in a few clicks
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OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC
Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario
Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons
WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
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This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
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