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7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
Millennials and Brands: How to Appeal and Communicate
When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.
What’s new in Microsoft Dynamics 2021
New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration
Why Customer Service matters in retail
Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.
One year with Lumine
In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.
Collab new CEO and Lumine Group new SaaS leader
Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.
Collab wins Top Contact Center Provider Award
Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology
SFR Business launches Global Contact Center, powered by Collab
SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere
Boost your reach with web widgets | Meet Click to Interact widgets
Easy to implement, click to interact widgets allow chat, voice and video interactions. Clients can reach your contact center in a few clicks
Collab wins APCC Award for the 9th year in a row
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CollabINspire brings together contact center experts from around the world
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OneContact CC, fully compatible with Citrix
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
PBX app redesign, CIH new features & more
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
Google Cloud Powers Collab Contact Center Solutions
Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more
Webinar: How automation can improve customer engagement
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...
Millennium BCP, Vodafone and others: How they are dealing with remote work
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
The 5 Call Centers KPIs that you should be tracking
Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency
Collab and Khomp form technology partnership in the Contact Center Market
Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...
Collab wins funding for Artificial Intelligence project
Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers
Phygital Customer Experience – Pedro Quintas
In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.
Work from home: benefits of remote Contact Centers
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