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Collab wins Top Contact Center Provider Award

Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology

SFR Business launches Global Contact Center, powered by Collab

SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere

Boost your reach with web widgets | Meet Click to Interact widgets

Easy to implement, click to interact widgets allow chat, voice and video interactions. Clients can reach your contact center in a few clicks

Collab wins APCC Award for the 9th year in a row

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CollabINspire brings together contact center experts from around the world

Kindly note that this page was translated automatically. You may notice some anomalies.The Contact...

OneContact CC, fully compatible with Citrix

OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.

PBX app redesign, CIH new features & more

Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH

How cloud computing is turning contact centers more sustainable

Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...

Google Cloud Powers Collab Contact Center Solutions

Google Cloud ehances the contact center solutions of Collab with artificial intelligence technologies, speech analytics and more

Have you tried Skills Based Routing?

How does skills based routing works? Find out the right routing strategy for your business and learn how to implement it with OneContact CC

Bots and AI in Contact Centers

Artificial intelligence technologies are the next wave of innovation in the contact center industry and bots are changing the scenario

Self Service Customer Support & bots: Everything you need to know

Self-service options give customers faster solutions. A bot with Artificial Intelligence is capable of resolving more than 70% of customer queries.

Webinar: How automation can improve customer engagement

- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact...

Millennium BCP, Vodafone and others: How they are dealing with remote work

Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.

Top 8 reasons to move your contact center to the cloud

Cloud contact centers have many advantages and are adaptable to any business size and goals. Here’s the benefits of the cloud and why you should use it

The 5 Call Centers KPIs that you should be tracking

Let’s focus on the 5 metrics that should be a part of Contact Centers analysis. FCR, NPS and call center KPIs important to control and boost efficiency

Collab and Khomp form technology partnership in the Contact Center Market

Collab and Khomp, a leader in innovative hardware and technologies for the Brazilian...

Collab wins funding for Artificial Intelligence project

Collab is distinguished with European funding for developing a tech project with Artificial Intelligence and Automation for Contact Centers

Types of Dialers for Call Centers

Learn about the 3 types of dialers and understand which dialer is the best for your outbound marketing campaigns. With pros & cons

How Facebook and WhatsApp are changing customer experience

WhatsApp users send roughly 65 billion messages daily. The data is clear: messaging apps are shaping customer experience and opening opportunities

Phygital Customer Experience – Pedro Quintas

In this interview, Pedro Quintas shares his views on the development of Customer Experience and clarifies how Collab is incorporating Phygital strategies in a world where the physical and digital are intertwined.