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Keep the consistency of your service with Agent scripting
A script guides the agent through an inbound or outbound call. The agent receives the right...
Turning Work into a Game
A gamification experience is described by bringing game dynamics into the workplace, making...
Greener contact centers with cloud computing
Sustainability has already become a central topic for businesses across the world. Cloud computing...
Top 3 reasons to consider managed services for your Contact Center
Managed services is an umbrella term for an outsourcing arrangement with a technology partner. It...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive, bringing the...
Collab and WDS Mobile join forces to boost Telco customer experience
We are excited to announce the strategic go-to-market integration of WDS Mobile and Collab!
AI Powered Contact Centers – what’s trending?
Bots, Speech Analytics, Sentiment Score, Intents. In the CX industry the level is up – will your company be part of the game or just a spectator? Read more…
What’s new in OneContact Agent?
At Collab, our motto is to not onlyoffer a better customer experience, but also provide the most suitable digital tools
7 ways Agent Scripting can boost your business CX
Data-driven contact centers are customer-focused and make the most of Big Data.
Collab awarded ISV Partner of the Year Award by Microsoft
Microsoft recognized Collab as ISV Partner of the Year 2021 for Portugal, acknowledging outstanding achievements and innovations
The 3 keys of Big Data to Boost Call Center Efficiency
Data-driven contact centers are customer-focused and make the most of Big Data.
Millennials and Brands: How to Appeal and Communicate
When deciding how to appeal and communicate with millennials, it is important to consider that they make up one-fourth of the population, include 79 million people, and have 170 billion in annual purchasing power.
What’s new in Microsoft Dynamics 2021
New features and latest updates in Microsoft Dynamics 365 including Sales, Marketing, CDP and contact center integration
Why Customer Service matters in retail
Customer service is about appealing to and satisfying consumer wants and needs, developing personal relationships with customers.
One year with Lumine
In March 2020, Collab entered into a new ecosystem of innovative companies.
ollab’s story is rich in innovation and growth.
Collab new CEO and Lumine Group new SaaS leader
Collab announced today that Pedro Quintas was promoted from CEO to Sub Group Leader of Lumine Group. In addition, Pedro Rodrigues has also been promoted from Collab’s COO position to CEO. These leadership appointments are effective immediately.
Collab wins Top Contact Center Provider Award
Collab is a Top Contact Center Software Provider! This award is given to companies at the forefront of innovation on CX and technology
SFR Business launches Global Contact Center, powered by Collab
SFR launches a contact center solution in France, based on software of Collab. This omnichannel customer relationship management offer is accessible from anywhere
Boost your reach with web widgets | Meet Click to Interact widgets
Easy to implement, click to interact widgets allow chat, voice and video interactions. Clients can reach your contact center in a few clicks
Collab wins APCC Award for the 9th year in a row
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CollabINspire brings together contact center experts from around the world
Kindly note that this page was translated automatically. You may notice some anomalies.The Contact...
OneContact CC, fully compatible with Citrix
OneContact CC is now fully compatible with Citrix, making Collab the first enterprise-grade Contact Center provider to be Citrix Ready.
PBX app redesign, CIH new features & more
Product novelties and tech updates from Collab, including new PBX app, OneContact CC news, instant messaging upgrades and CIH
How cloud computing is turning contact centers more sustainable
Lower carbon footprint, less energy consumption and diminished electronic waste are some of the...
