Ebooks & Guides
Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance
‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies
Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification
Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge
Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências
Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como...
- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software...
Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.
This webinar focuses on Cognitive Services, particularly on speech analytics and sentiment analysis. Held by Microsoft and Collab
Sessions and courses about management and provisioning of our cloud-based contact center
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