Resources-Webinars

Webinar: Humanize your bots with ChatGPT and improve CX

Want to know more about ChatGPT for contact centers? Together with Microsoft, we shared some insights on how ChatGPT...

Webinar: Contact centers’ survivability in catastrophic scenarios

Collab and Microsoft have teamed up for a round-table discussion on contact...

Webinar: How to supercharge your Customer Experience using the Collab & WDS ecosystem

In this webinar, we presented to you the new combined ecosystem and how it supercharges the customer experience,...

Webinar: How to Increase Subscriber Data Usage to Boost ARPU

How to Increase Subscriber Data Usage to Boost ARPU Wednesday, January 12th @2:00PM (GMT) In this webinar, we...

Webinar: OneContact Agent Scripting

Creating scripts is easier with Collab, thus simplifying your workflow and enhancing business compliance

Webinar: Modern Workplace trends with Collab & Microsoft

‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies

What’s new in Gamification: level up your contact center with add-ons

Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification

Webinar: Knowledge-as-a-Service: how to revolutionize CX with ready to use bots

Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge

Webinar: Advanced strategies for more efficient cloud contact centers

Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências

Webinar teletrabalho nos contact centers: desafios para a supervisão e gestão

Num momento em que o trabalho remoto regista níveis de utilização sem precedentes, surge um desafio às empresas: como...

Webinar: How automation can improve customer engagement

- One Contact CC with Microsoft Dynamics 365. Successful companies ally powerful contact center software...

Millennium BCP, Vodafone and others: How they are dealing with remote work

Millennium bcp bank, ManpowerGroup, Majorel and Vodafone explain how their contact centers are thriving in telework. We have compiled all the testimonials and key points in this article.