‘People, places, processes’ is the motto proposed by Microsoft to guide us through this webinar called Contact Centers in a Modern Workplace – Hybrid Strategies

Bringing game dynamics into a contact center transform agents and supervisor’s work for the better. Find out what’s new on Gamification

Bots propel many benefits for customer service and customers love them. There’s a challenge most companies face: how can we feed the bot the knowledge

Collab e a Microsoft juntam-se neste webinar para apresentar Estratégias para Cloud Contact Centers mais eficientes. Insights tecnológicos, casos de sucesso e estratégias e valências